Shipping policy
Carrier
All orders are shipped from Budapest via myGLS to ensure fast, trackable delivery.
Processing Time
Orders are packed and dispatched within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.
Delivery Times
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Hungary: 1–2 business days
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European Union: 3–6 business days
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Outside the EU: 6–10 business days (depending on customs and destination country)
Delivery times are estimates and may vary due to customs clearance or local courier conditions.
Shipping Rates
Shipping costs are automatically calculated at checkout based on destination and package weight.
Free or discounted shipping may be offered during promotions.
Tracking
You’ll receive a myGLS tracking number once your order has shipped. You can track your parcel at https://gls-group.com.
Customs & Import Fees
For orders outside the EU, customs duties, taxes, or import fees may apply. These are the buyer’s responsibility and are not included in the product price or shipping cost.
Missed Deliveries & Returns
If delivery cannot be completed, GLS will attempt redelivery or hold the package at a nearby ParcelShop. Unclaimed parcels returned to us can be reshipped; additional shipping fees will apply.
Damaged or Lost Parcels
If your order arrives damaged or doesn’t arrive within the expected timeframe, contact us at jaro@eyewearjaro.com within 7 days of the expected delivery date. We’ll open an inquiry with GLS and either replace or refund your order as appropriate.
Contact
Questions? Reach us at jaro@eyewearjaro.com or through our contact form.