Refund policy

Refund conditions

JARO products may be returned within 14 days from receipt without justification, in line with Hungarian consumer protection laws. The product must be returned in original, undamaged condition, including all accessories (case, cleaning cloth, packaging, certificates). Customized or personalized products (engraved, special lenses, unique designs) cannot be refunded, except in the case of a proven manufacturing defect. Within Hungary, return shipping costs are covered by JARO. For international returns, the customer bears the cost. 

Warranty

All JARO products are covered by a 6-month warranty from the date of receipt, strictly limited to material and manufacturing defects. The warranty does not cover: normal wear and tear (e.g., scratched lenses); accidental damage, mishandling, or shipping damage; defects resulting from unauthorized repairs or modifications. 

Warranty claims

A valid proof of purchase is required for any warranty claim. If a product is found defective: Priority will be given to repair or replacement of the same model (if available). If unavailable, replacement with a product of equal or higher value (with payment of the difference if higher). If neither option is possible, a full refund will be issued to the original payment method. 

Refund process

Once the returned product has been inspected and accepted, the refund will be processed within 7–10 business days.